6/12/2023 0 Comments Silverback home warranty![]() ![]() ![]() RETURN MERCHANDISE AUTHORIZATION (“RMA”). In the event that SouthSuite determines that the product has a defect that is covered by this Limited Warranty, SouthSuite will ship a replacement part or product to the Customer with Customer being solely responsible for any and all costs of shipment including but not limited to freight, tariffs, and duties. This Limited Warranty does not provide repair services or any other services at the Customer’s place of business or any location other than SouthSuite’s facilities. Non-functioning products must be returned by Customer to SouthSuite for repair or replacement according to the terms of this Limited Warranty (see paragraph 5, below). In the event that SouthSuite is unable or decides in its sole discretion not to repair a product, SouthSuite will replace the non-functioning product with the same or comparable product. Any non-functioning parts or products exchanged by SouthSuite in repairing or replacing any parts or products shall become the sole property of SouthSuite upon Customer’s receipt of the replacement part or product. Repairs or replacements may be performed using factory-refinished parts or products. If a product fails to comply with the Limited Warranty set forth above, the sole and exclusive remedy of a Customer shall be repair or replacement of the non-functioning product, as follows. ![]() This Limited Warranty does not cover any failure(s) or defect(s) caused by misuse, accident, abnormal or unusually heavy use, improper packaging or handling, neglect, abuse, alteration, improper installation, unauthorized repair or modification, improper testing or causes external to the product such as, but not limited to, excessive heat or humidity, power failures, power surges, or acts of God. Both types of customers are referred to in this Agreement as “Customers.” This Limited Warranty shall not provide any warranty of any kind for any disk drives, whether used with any SouthSuite hardware product or any classic Coraid chassis even where such chassis are under a SouthSuite hardware support contract pursuant to a separate extended support contract. This Limited Warranty applies only to (a) new hardware products purchased by an original end-user purchaser directly from SouthSuite and (b) specific classic Coraid chassis and internal components identified on a SouthSuite invoice. Other original manufacturers or suppliers may provide their own warranties as specified in the documentation accompanying such products and in that event the customer shall rely upon such other manufacturers’ or suppliers’ applicable warranties. SouthSuite provides all such third party products and support as-is without warranty of any kind. SouthSuite does not warrant any third party products or support, even if included with other SouthSuite products. This Limited Warranty is the entire and sole warranty applicable to SouthSuite’s hardware products and cannot be modified or changed in scope or substance by any oral or written statements, information, or advice given by SouthSuite, or any of SouthSuite’s agents, employees, or others, and the Customer (defined below) may not rely on any such statements, information, or advice.Įxcept as expressly provided herein, SouthSuite makes no warranty, express or implied, with respect to the products including but not limited to any warranty of merchantability or fitness for a particular purpose, and all such warranties are expressly disclaimed. Expendable parts, i.e., any parts that are not originally included in a new SouthSuite hardware product or otherwise not specifically invoiced by SouthSuite, are not covered under this Limited Warranty unless SouthSuite specifically identifies and agrees to cover such parts in advance in writing. (“SouthSuite”) warrants that the hardware products covered by this limited warranty will function properly when used in accordance with normal and customary use of the products as intended by SouthSuite to be used, specifically when used in an ordinary and customary manner and in compliance with all instructions provided by us or the manufacturer, for a period of one (1) year from the date of purchase stated on the customer’s invoice, subject to all of the terms and conditions of this limited warranty (the “Limited Warranty”). ![]()
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